phlking Privacy Policy

1. Introduction

phlking ("we", "us", "our", "the Platform") is committed to protecting the privacy and personal data of all players who use the phlking online casino and sports betting platform. This Privacy Policy ("Policy") describes how phlking collects, uses, stores, shares, and protects personal information in connection with the operation of the phlking platform and all related services.

This Policy applies to all registered players, visitors to the phlking website, and any individual whose personal data is processed by phlking in the course of providing its services. It should be read alongside the phlking Terms & Conditions and Responsible Gaming Policy, which together form the complete agreement governing your use of phlking.

phlking processes personal data in accordance with the Philippine Data Privacy Act of 2012 (Republic Act No. 10173) and its Implementing Rules and Regulations, as well as any other applicable data protection legislation. We are committed to ensuring that your personal information is handled lawfully, fairly, and transparently.

2. Personal Data We Collect

phlking collects the following categories of personal data in connection with the registration, operation, and maintenance of player accounts and the provision of gaming services:

2.1 Identity & Contact Information

• Full legal name as it appears on your government-issued identification document
• Date of birth (used to verify the 21+ age requirement)
• Residential address, including barangay, city or municipality, province, and postal code
• Email address
• Mobile phone number
• Nationality and country of residence

2.2 Identity Verification Documents

• Copies of government-issued photo identification (e.g., Philippine passport, driver's licence, SSS ID, PhilHealth ID, UMID card, or Voter's ID)
• Proof of address documents (e.g., utility bills, bank statements, or barangay certificates)
• Selfie photographs submitted for identity verification purposes

2.3 Financial Information

• Payment method details, including GCash account numbers, PayMaya account details, and bank account information for BPI, BDO, and Metrobank
• Transaction history, including deposit amounts, withdrawal amounts, and dates
• Source of funds information where required for compliance purposes

2.4 Gaming Activity Data

• Game history, including games played, wagers placed, and outcomes
• Bonus and promotional offer usage
• Session duration and frequency of play
• Responsible gaming tool settings, including deposit limits and self-exclusion status

2.5 Technical & Device Data

• IP address and approximate geolocation data
• Device type, operating system, and browser information
• Cookies and similar tracking technology data
• Login timestamps and session activity logs

2.6 Communications Data

• Records of communications between you and the phlking support team via live chat or email
• Feedback, complaints, and dispute records
• Marketing communication preferences

3. How We Collect Your Data

phlking collects personal data through the following means:

• Direct collection: Information you provide when registering a phlking account, completing identity verification, making deposits or withdrawals, contacting support, or participating in promotions.
• Automated collection: Technical data collected automatically when you access the phlking platform, including through cookies, web beacons, and server logs.
• Third-party sources: Identity verification data from third-party KYC service providers; fraud prevention data from anti-fraud and compliance partners; payment data from payment processing providers including GCash, PayMaya, and banking partners.

4. How We Use Your Personal Data

phlking uses the personal data we collect for the following purposes:

Purpose	Description
Account Management	Creating, maintaining, and managing your phlking player account, including processing registrations and account updates.
Identity Verification	Verifying your identity and age (21+) in compliance with Philippine gaming regulations and anti-money laundering requirements.
Payment Processing	Processing deposits and withdrawals via GCash, PayMaya, BPI, BDO, Metrobank, and other supported payment methods.
Service Delivery	Providing access to phlking casino games, sports betting, live dealer games, bingo, and all other platform features.
Regulatory Compliance	Meeting obligations under the Philippine Data Privacy Act, anti-money laundering regulations, and applicable gaming regulations.
Fraud Prevention	Detecting, investigating, and preventing fraudulent activity, bonus abuse, money laundering, and other prohibited conduct.
Responsible Gaming	Monitoring gaming activity to identify problem gambling indicators and administering responsible gaming tools including deposit limits and self-exclusion.
Customer Support	Responding to your enquiries, resolving disputes, and providing assistance via live chat and email support.
Marketing	Sending promotional offers, bonus notifications, and platform updates where you have provided consent or where permitted by applicable law.
Platform Improvement	Analysing usage patterns and player behaviour to improve the phlking platform, user experience, and game offerings.

5. Legal Basis for Processing

phlking processes your personal data on the following legal bases as recognised under the Philippine Data Privacy Act of 2012:

• Contractual necessity: Processing required to fulfil our obligations under the phlking Terms & Conditions, including account management, payment processing, and service delivery.
• Legal obligation: Processing required to comply with applicable laws and regulations, including identity verification, anti-money laundering obligations, and regulatory reporting requirements.
• Legitimate interests: Processing carried out for phlking's legitimate business interests, including fraud prevention, platform security, and service improvement, where such interests are not overridden by your rights and interests.
• Consent: Processing based on your freely given, specific, and informed consent, including the sending of direct marketing communications. You may withdraw your consent at any time by contacting phlking support.

6. Sharing Your Personal Data

phlking does not sell, rent, or trade your personal data to third parties for their own commercial purposes. We may share your personal data with the following categories of recipients only to the extent necessary for the purposes described in this Policy:

• Identity verification providers: Third-party KYC and age verification service providers engaged to verify player identities and comply with regulatory requirements.
• Payment processors: GCash, PayMaya, BPI, BDO, Metrobank, and other payment service providers engaged to process deposits and withdrawals on behalf of phlking players.
• Game providers: Third-party game software providers whose games are hosted on the phlking platform, to the extent necessary to deliver gaming services.
• Fraud prevention and compliance partners: Third-party providers engaged to assist with anti-fraud monitoring, anti-money laundering compliance, and responsible gaming obligations.
• Regulatory authorities: Philippine government agencies, regulatory bodies, and law enforcement authorities where disclosure is required by law or in response to a lawful request.
• Professional advisers: Legal, accounting, and auditing professionals engaged by phlking in the ordinary course of business, subject to confidentiality obligations.

All third parties with whom phlking shares personal data are required to handle such data in accordance with applicable data protection laws and are prohibited from using it for any purpose other than that for which it was shared.

7. Data Retention

phlking retains personal data for as long as is necessary to fulfil the purposes for which it was collected, including for the purposes of satisfying any legal, regulatory, accounting, or reporting requirements.

As a general principle, phlking retains player account data for a minimum of five (5) years following the closure or termination of a player account, in accordance with applicable anti-money laundering regulations and Philippine gaming regulatory requirements. Identity verification documents and transaction records may be retained for longer periods where required by law.

Where personal data is no longer required for any lawful purpose, phlking will securely delete or anonymise it in accordance with our internal data retention and disposal procedures.

8 . Data Security

phlking implements appropriate technical and organisational security measures to protect your personal data against unauthorised access, accidental loss, destruction, alteration, or disclosure. These measures include:

• SSL/TLS encryption for all data transmitted between your device and the phlking platform
• Encryption of sensitive data at rest, including financial information and identity documents
• Access controls limiting personal data access to authorised phlking personnel on a need-to-know basis
• Regular security assessments and vulnerability testing of the phlking platform
• Staff training on data protection obligations and information security best practices
• Incident response procedures for detecting, reporting, and managing personal data breaches

While phlking takes all reasonable steps to protect your personal data, no method of electronic transmission or storage is completely secure. In the event of a personal data breach that is likely to result in a risk to your rights and freedoms, phlking will notify you and the relevant regulatory authorities in accordance with applicable law.

9. Cookies & Tracking Technologies

phlking uses cookies and similar tracking technologies to enhance your experience on the platform, analyse usage patterns, and deliver relevant content. The following types of cookies may be used on the phlking platform:

• Strictly necessary cookies: Essential for the operation of the phlking platform, including maintaining your login session and enabling core platform functionality. These cookies cannot be disabled.
• Performance and analytics cookies: Used to collect information about how players use the phlking platform, including pages visited and features used, to help us improve the platform experience.
• Functional cookies: Used to remember your preferences and settings on the phlking platform, such as language preferences and display settings.
• Marketing cookies: Used to deliver relevant promotional content and track the effectiveness of phlking marketing campaigns, where you have provided consent.

You can manage your cookie preferences through your browser settings. Please note that disabling certain cookies may affect the functionality of the phlking platform. For more information on managing cookies, refer to your browser's help documentation.

10. Your Data Protection Rights

Under the Philippine Data Privacy Act of 2012, you have the following rights in relation to your personal data held by phlking:

• Right to be informed: The right to be informed about how your personal data is collected and processed, as set out in this Privacy Policy.
• Right of access: The right to request a copy of the personal data phlking holds about you, along with information about how it is being used.
• Right to rectification: The right to request correction of any inaccurate or incomplete personal data phlking holds about you.
• Right to erasure: The right to request deletion of your personal data where it is no longer necessary for the purposes for which it was collected, subject to phlking's legal retention obligations.
• Right to object: The right to object to the processing of your personal data for direct marketing purposes or where processing is based on phlking's legitimate interests.
• Right to data portability: The right to receive your personal data in a structured, commonly used, and machine-readable format where processing is based on your consent or a contract.
• Right to withdraw consent: Where processing is based on your consent, the right to withdraw that consent at any time without affecting the lawfulness of processing carried out prior to withdrawal.

To exercise any of these rights, please contact the phlking support team via live chat. phlking will respond to all data rights requests within thirty (30) days of receipt. We may require you to verify your identity before processing any data rights request.

11. Children's Privacy

The phlking platform is strictly intended for adults aged 21 years and older in accordance with Philippine gaming regulations. phlking does not knowingly collect personal data from any individual under the age of 21. If phlking becomes aware that personal data has been collected from a person under the age of 21, the relevant account will be suspended immediately, the data will be deleted, and any deposited funds will be returned.

If you believe that a minor has registered an account on phlking or that phlking has inadvertently collected personal data from a minor, please contact our support team immediately via live chat so that we can take appropriate action.

12. Third-Party Links

The phlking platform may contain links to third-party websites or services. This Privacy Policy applies solely to the phlking platform and does not extend to any third-party websites or services. phlking is not responsible for the privacy practices or content of any third-party websites. We encourage you to review the privacy policies of any third-party websites you visit.

13. International Data Transfers

In the course of providing its services, phlking may transfer personal data to third-party service providers located outside the Philippines, including identity verification providers, game software providers, and cloud infrastructure providers. Where such transfers occur, phlking ensures that appropriate safeguards are in place to protect your personal data in accordance with the Philippine Data Privacy Act and applicable international data protection standards.

14. Changes to This Privacy Policy

phlking reserves the right to update or amend this Privacy Policy at any time. Where material changes are made, phlking will notify registered players via email or a prominent notice on the phlking platform prior to the changes taking effect. The date of the most recent revision is displayed at the top of this page.

Your continued use of the phlking platform following the effective date of any revised Privacy Policy constitutes your acceptance of the updated Policy. If you do not agree to the revised Privacy Policy, you must cease using phlking and may request closure of your account by contacting support.

15. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or the way phlking handles your personal data, please contact our support team. We are available 24 hours a day, 7 days a week.

Support Email: [email protected]
Live Chat: Available 24/7 on the phlking platform